Broadband has gone down at 01:30AM for two days running.

[TolleyBT]

Apparently a presumably multi-billion dollar company can't quite scrape the money together to have a single employee to talk to. 

Broadband was down for 12 hours yesterday—essentially 01:30am until 13:30pm. Suspicious, exactly on the 12 hour mark.

It has just gone down again, and as per last night. I expect no message/notification will be sent out until 09:00am when the office crowd arrive to discover everything is broken again. Nobody to talk to, no acknowledgement of the issue and no reasonable compensation for loss of earnings. Will likely switch providers and dissuade others looking to avoid this mess. 

[caesarome]

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@TolleyBT wrote:

Will likely switch providers and dissuade others looking to avoid this mess. 

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Depending on who you switch to the issue could still be present if you change to an Openreach line based company.

What were the results of the lines tests that you can run:

https://www.sky.com/help/articles/broadband-diagnostic-start

[Daniel0210]

@TolleyBT 
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

Any engineer visit that’s required is likely to be delayed due to the disruption from the recent storms.

There is no compensation scheme for loss of earnings for what is a domestic service.