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Discussion topic: Broadband failure

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This message was authored by: Johnston

Message posted on ‎05 Aug 2025 10:03 AM

Broadband failure

My broadband has not been working for over five days and I would like to claim compensation 

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This message was authored by: cookiemonsteruk

Message posted on ‎05 Aug 2025 10:08 AM

Re: Broadband failure

Posted by a Superuser, not a Sky employee. Find out more

@Johnston 

 

Auto compensation is paid up to 30 day after the fault has been fixed per the link below

 

https://www.sky.com/help/articles/auto-compensation

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This message was authored by: caesarome

Message posted on ‎05 Aug 2025 10:25 AM

Re: Broadband failure

Posted by a Superuser, not a Sky employee. Find out more

@Johnston 

Have you run the online tests to see if there is an external fault or even reported to Sky because if there is an issue somewhere then this needs to be fixed by compensation can be applied to your account.

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