0

Discussion topic: Broadband drops out frequently!

Reply
This message was authored by: kemmklan25

Broadband drops out frequently!

We've had a problem with broadband since the global IT issues last week.  Broadband drops out frequently, 3 or 4 times an hour.  When this happens the internet and voice lights on hub flash orange.  It's becoming annoying as we can't watch anything on the red button (Olympics).  We've unplugged, left it 2 hrs befir plugging in again, rebooted several times over the course of the week and tried all the advice on the website sky say to try.  Status checker always says no problems.  There clearly is as although broadband dropping out very occasionally as it does from time to time isnt a problem,  it shouldn't be as frequently as it is.  Anyone experienced the same thing since the IT issues and how did you resolve it?  Many thanks!

Reply

All Replies

This message was authored by: jamesn123

Re: Broadband drops out frequently!

Posted by a Superuser, not a Sky employee. Find out more

@kemmklan25 

Your broadband performance wont have anything to do with the recent Crowdstrike problem affecting Windows only systems with the app installed.

 

Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Reply