Broadband drops out every 30 mins

[MerrickJ]

I have ultrafast broadband. Sky router connected to Openreach. Broadband drops out and lights on router go out every 30 mins on average.

It's seriously disrupting my home working and not what I expect for what I pay Sky every month. 

[cookiemonsteruk]

@MerrickJ 

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[MerrickJ]

 

[cookiemonsteruk]

@MerrickJ 

Every thing went down between 52 and 54 minutes ago . Was this you rebooting the hub .

Could you log unto the hub again and go to advanced and post the syslog 

[cookiemonsteruk]

@MerrickJ 

Apologies go to "support" and post the syslog

[MerrickJ]

Yes I rebooted (again) to try and fix it. 

You'll have to help me find the syslog sorry!

[MerrickJ]

Ah. Just tried that and got this error

Your message contains 01-01 00, which is not allowed or has been repeated too many times. We block information which can identify you such as account or phone numbers & email addresses. Please remove or change it before trying again.

[cookiemonsteruk]

@MerrickJ 

The syslog is in the "support"section of the sky hub interface not the advanced

[cookiemonsteruk]

@MerrickJ 

---

@MerrickJ wrote:

Ah. Just tried that and got this error

Your message contains 01-01 00, which is not allowed or has been repeated too many times. We block information which can identify you such as account or phone numbers & email addresses. Please remove or change it before trying again.

---

You may have to edit the date and time stamps out before posting

[MerrickJ]

1970-  00:00:21 syslog: [    0.215000] brcmboard registered

1970-  00:00:21 syslog: [   19.536000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 10 mbps half duplex

1970-  00:00:21 syslog: [   20.493000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 1000 mbps full duplex

1970-  00:00:21 syslog: [   20.523000] eth1 (Ext switch port: 1) (Logical Port: 9) Link UP 1000 mbps full duplex

1970-  00:00:21 syslog: [   20.580000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex

1970-  00:00:22 syslog: [   21.509000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.

1970-  00:00:22 syslog: [   21.540000] eth1 (Ext switch port: 1) (Logical Port: 9) Link DOWN.

1970-  00:00:22 syslog: [   21.569000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.

1970-  00:00:22 syslog: [   21.600000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.

1970-  00:00:24 syslog: [   23.567000] eth1 (Ext switch port: 1) (Logical Port: 9) Link UP 1000 mbps full duplex

1970-  00:00:24 syslog: [   23.605000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 10 mbps half duplex

1970-  00:00:25 syslog: [   24.569000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 1000 mbps full duplex

1970-  00:00:25 syslog: [   24.661000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex

1970-  00:00:53 syslog: [   40.163000] Line 0: xDSL link down

1970-  00:00:59 syslog: [   54.181000] Line 0: xDSL link down

1970-  00:01:03 syslog: Voice Configured

1970-  00:01:07 syslog: Voice Initialized

1970-  00:01:07 syslog: Voice Connecting

1970-  00:01:14 syslog: [   74.181000] Line 0: xDSL link down

1970-  00:01:17 syslog: Voice Disconnected

1970-  00:01:54 syslog: sky dhcpc client (v0.0.1) started

1970-  00:02:06 syslog: sky dhcpc client (v0.0.1) started

1970-  00:02:13 syslog: eth3.1 – WAN link UP.

1970-  00:02:13 syslog: Received valid DHCP lease from server.  Connection UP.

1970-  00:02:14 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210229C023137/3C457AE2AF70/94.8.239.161/7.03.0509.R/::1]

1970-  00:02:14 syslog: Send out NTP request to ntp1.isp.sky.com

1970-  00:02:14 syslog: Time has been set from ntp1.isp.sky.com

2024-  12:01:47 syslog: Received NTP Sync Reply from ntp1.isp.sky.com

2024-  12:01:56 syslog: WAN IPV6 UP

2024-  12:01:56 syslog: Voice IP Connection Up: 2a02:c7c:bed0:ea00::1/64

2024-  12:01:58 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210229C023137/3C457AE2AF70/94.8.239.161/7.03.0509.R/2a02:c7c:bed0:ea00::1]

2024-  12:02:00 syslog: TR69: Connect to Production ACS

2024-  12:02:00 syslog: TR69: Connection to ACS Complete

2024-  12:02:06 syslog: Voice Configured

2024-  12:02:07 syslog: TR69: Close ACS Connection

2024-  12:02:10 syslog: Voice Initialized

2024-  12:02:10 syslog: Voice Connecting

2024-  12:02:10 syslog: Voice HARDENING

2024-  12:02:10 syslog: Voice Connected

2024-  12:02:11 syslog: Voice Disconnected

2024-  12:02:16 syslog: Voice DeInitialized

2024-  12:02:18 syslog: Voice Configured

2024-  12:02:22 syslog: Voice Initialized

2024-  12:02:22 syslog: Voice Connecting

2024-  12:02:22 syslog: Voice Connected

2024-  12:26:14 syslog: Lease renewed 3600 ip 94.8.239.161

2024-  12:31:43 syslog: WAN IPV6 UP

2024-  12:51:27 syslog: Lease renewed 3600 ip 94.8.239.161

2024-  13:01:43 syslog: WAN IPV6 UP

[MerrickJ]

Does that help?

[cookiemonsteruk]

@MerrickJ 

'2024-  12:02:11 syslog: Voice Disconnected"

Only thing i can see after network time protocol kicks in is the voice disconnecting .  This an usualy be fixed temporarily via rebooting the hub 

Other than that would advise you to contact sky or we can escalate

[cookiemonsteruk]

@MerrickJ 

Also which ethernet port on the sky hub is the ethernet from the ont plugged into?

[MerrickJ]

ont? What's that sorry?

[cookiemonsteruk]

@MerrickJ 

Optical network terminal

 

Should be etherneted to lan port 4 marked wan in red