Broadband dropping

[Dinky3672]

My son is online during the night and the broadband keeps dropping and disconnecting for a minute or so but a few times in a row. 

[peter-marlow+1966]

This is usually  due  to over night  maintains on the broadband as not many people  are on line then

[Dinky3672]

Doesn't help if he is in middle of an important game and was not warned this would happen 

[peter-marlow+1966]

This has always been the case for years, i  used to have it every  night  until  i  switched over to full fibre to the property broadband, i  believe  this is  line tests or something, been mentioned  many times before on here by other customers 

[Dinky3672]

I pay for full fibre gigafast 

[peter-marlow+1966]

We are all fellow customers on here like yourself, you  are not  talking to sky on here 

[peter-marlow+1966]

What colour  hub do you have ? i have the white wifi max hub and a pod i  to am on gigafast  broadband  and  have  had  no  problems personally 

[peter-marlow+1966]

It may also be the hub updating the software 

[Dinky3672]

Black hub so may have to contact sky

[peter-marlow+1966]

Sky wifi max hub is what i have, i  have had gigafast broadband  from sky and the hub since January last year and had no problems, I  have 2 55inch  sky glass tvs a 43inch lg  smart tv  a puck, a sky live camera, freesat box, laptop, p c, tablet, a smart meter, 3 mobile phones, 3 Alex's, and my sons  Xbox and he has never said about an drop outs or freezing  while  playing  late at night, i  also have a booster  pod  as to help boost the  wifi signal  as i  live in an old house  with  thick walls, hope this helps you  

[Dinky3672]

Sons pc is connected directly with Ethernet cable 

[JimM1]

@Dinky3672 If the hub is doing a FW update, will not matter part off the process at the end off the update is all applied, and reboot the hub to effect any change, failed updates do happen applied changes do not take affect and the same will be done till the hub get's it right!

Trying to find out if anyone has got yet, have retired my sky hub so NOT putting it back on in the off chance that it FW updates, and having to go the wrath she who must be obeyed! Not worth that agro for sure!

[Dinky3672 · Accepted solution]

Have spoke to Sky and they have reset the settings and say it shouldn't happen again. Had to reset router etc while they were on the line

[JimM1]

@Dinky3672 Do let us know if it does do the rinse and repeat though!👍