Broadband dropping out

[JemmaGa]

I am trying to work from home but wifi keeps dropping out (for a minute or so) then coming back on. I'm on a laptop wireless connection sat right next to he router. All lights on router are green! Any ideas?

[JimM1]

@JemmaGa Are other devices working ok at the time when the laptop plays up?

[JR93]

I'm getting exactly the same issue! 

[JR93]

All of our devices are affected 

[JemmaGa]

My mobile is the only thing that seems to stay connected?! I ve resorted to an Ethernet cable to my laptop which has fixed it but isn't ideal!

[JimM1]

@JemmaGa What sky hub are you using for your wireless wifi connection, see the link below click on it and say what is yours by name!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

and this also for you!

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

[JR93]

Hello,

the Sky Broadband Hub 

[JimM1]

@JR93 For you About Sky Community | Sky Community

You may wish to take a look at this Tips link, and at the same area what you Hub log is like!

How to read your Sky Hub statistics

[JemmaGa]

Thanks it's the sky broadband hub

[JemmaGa]

Thanks it's the sky broadband hub

[JimM1]

@JemmaGa Same advice as the earlier post for you also!

[Anonymous]

I'm having similar internet drop outs for the last week (Jan 2026) on all my devices as the initial complainant.

From your link, it asks to go to the maintenance tab to access statistics.

My SR231 hub has no such tab.

How else do I access the stats on this hubs software??

[JimM1]

@Anonymous Wrong sky hub you have, so stat's not available SR203 yes, SR213 no.