Broadband dropping out

[KD21]

Hi, I moved from your standard broadband to  fibre nearly 3 weeks ago. Since changing my connection is not as good as it used to be, lots of buffering and certain rooms struggle to get a decent signal. Please can you help, I was told fibre would give me better connection not worse. 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147