Guranteed speed never met during the contract

[Longedal]

My guranteed speed of 31.7mbps has never been reached during the duration of my contract. 3 engineers in 2 weeks have been round and nothing has been improved.

Sky mention you can get money back if they don't reach your guranteed speed 3 days in a row. It's been 1 whole year for me and they are purposely being vague on how to get money back.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

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