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Discussion topic: Broadband dropping out in the middle of the night.

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This message was authored by: Eula

Broadband dropping out in the middle of the night.

I have recently identified an issue where my broadband seems to be dropping out in the middle of the night. At first, it was just my sky TV that was affected (I'd have to restart it each morning). Now I'm noticing our security cameras are dropping out and, most annoyingly, the electric charging point is not starting when programmed because the broadband has dropped. 

Can anyone give any advice about why this is happening and how to stop it? 

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This message was authored by: Daniel0210

Re: Broadband dropping out in the middle of the night.

Posted by a Superuser, not a Sky employee. Find out more

@Eula 

If you have Sky Q and the standby settings are set to Eco change then to active or none and see if that makes a difference. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: TimmyBGood

Re: Broadband dropping out in the middle of the night.

Posted by a Superuser, not a Sky employee. Find out more

@Eula wrote:

I have recently identified an issue where my broadband seems to be dropping out in the middle of the night. At first, it was just my sky TV that was affected


If 'middle of the night' is 02:30 (to 05:45) then as @Daniel0210 indicates it's almost certainly related to Sky Q, because the 'Q mesh' WiFi (including the hotspot signal broadcast by any Q Mini boxes) ceases when the main Q box goes into a default power-saving mode.

 

https://www.sky.com/help/articles/using-the-standby-settings 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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