Broadband download speed lll

[Steoh93]

Anyone know the reason why my broadband sdownload speed as dropped to 8.2 when it should be between 35-40 been like this all day any solution 

[Skull+Treaty]

@Steoh93 

May you please post your router stats, this can be done following the information in this link

Also, can you run the Broadband Test, this can be done either via the MySky App on mobile data or use this link

[Steoh93]

Here are the screen shots 

 

 

 

[GD1]

@Steoh93  As you're testing these speeds over a wifi  what happens if you do the test over ethernet?

We also need the router stats not your speed test results.

This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[Steoh93]

It's not letting me go into I try to go to login page and it says it can't be loaded 

[TimmyBGood]

@Steoh93 

Download speed should never be less than upload, so that certainly suggests an external fault.  You'll need to log the issue with Sky, but they are going to want you to get to the Hub settings.

[Steoh93]

LAN is down