Broadband insall date

[Steven66655]

My broadband was supposed to be installed yesterday but wasn't I've not received any message and can't track my order

[Highlinder]

@Steven66655  So there is no information in track orders in my account? Was this there before your activation date?

[Steven66655]

Wasn't anything in my orders said no orders 

[Highlinder]

@Steven66655What message is it that you are looking for from Sky?

[Steven66655]

Trying to find out what's happened to my sky TV and broadband order 

[Highlinder]

@Steven66655  Did you just join Sky or have you been with them before?

[Steven66655]

Just joined

[Highlinder]

@Steven66655So when did you sign up for broadband with Sky and is there any information when you login on your account in messages in the top right under your name in the message centre?

[Steven66655]

Signed up last week got my dates for installation wich has now past in messages it has my contracts for sky TV and broadband and talk nothing in orders

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@Steven66655 wrote:

My broadband was supposed to be installed yesterday but wasn't I've not received any message and can't track my order

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@Steven66655 wrote:

My broadband was supposed to be installed yesterday but wasn't I've not received any message and can't track my order

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[Chrisee]

@Steven66655 you need to check with Sky about what is going on but on the surface it looks like the order was not processed properly you should have got an email from Sky so check your spam filter however if the email address is wrong that may not have got through.

As only Sky can answer your question I have escalated your pist to the Sky team who support the forum. They should be in touch inviting you onto a private chat through the forum where a chat button will appear.

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.