No internet light voice light orange

[SB2210]

Down Detector is stating "Users reporting issues with Sky" so clearly something is wrong. Dont know why Sky themselves can't seem to say this! 

[CornflakeGirl43]

Same issue here too! App says everything working great, orange light not WiFi 

[RSb2]

Hello, I have no internet access. My router is fine, when I troubleshoot on my phone it says "We think there may be a problem with the connection between your Sky Hub and the phone socket."

My router shows WiFi is working but no internet access. I have tried every possible method to fix it, troubleshooting etc. nothing is working.

I need someone to come fix this urgently as I rely on internet for my therapy sessions etc. and rely on internet heavily as I am at home all the time. 

[Natasha1114]

I've paid my bill TV is on but Internet off. Is there any way I can speak to someone outside of their "hours" as I am at work???

[LR231]

It's so frustrating 

especially as nothing on sky glass works without the internet! 

[D70]

Testing doesn't work. Tried it with the hub switched off and it still said that there were no problems. Will have to try calling them in the morning.

[LR231]

So ridiculous! And there's nobody to even speak to, hope they fix it soon 

[RSb2]

My bad, didn't realise this was a community post lol. Either way, internet's down, but I've been seeing loads of people reporting the same thing so I'm glad to know it's not just me and might just be a sky issue. 

[LR231]

 

now I'm getting even more issues 

 

[Daniel0210]

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@Natasha1114 wrote:

I've paid my bill TV is on but Internet off. Is there any way I can speak to someone outside of their "hours" as I am at work???

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@Natasha1114 

Do you mean your services were restricted due to a missed payment which you've now paid? 

If so, once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. 

[Greenfingers001]

Hi there @Natasha1114 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147