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Discussion topic: Broadband down

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Avatar for kel8327
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This message was authored by: kel8327

Message posted on ‎10 Jan 2025 02:05 AM

Broadband down

Everywhere says no problems but I have no WiFi, eventually the sky app agreed and said it's an outside problem and to book an engineer. I've done that... could take up to 2 days to resolve. 

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎10 Jan 2025 02:52 AM

Re: Broadband down

Posted by a Superuser, not a Sky employee. Find out more

@kel8327 

 

Fixing a fault with 2  working days is the service level agreement between isp's and openreach.

 

If it takes longer  than the 2 days then you can claim autmatic compensation for total loss of service as below

 

https://www.sky.com/help/articles/auto-compensation

 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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