Discussion topic: Broadband down

This message was authored by: kel8327 · ‎10 Jan 2025

Everywhere says no problems but I have no WiFi, eventually the sky app agreed and said it's an outside problem and to book an engineer. I've done that... could take up to 2 days to resolve.

This message was authored by: cookiemonsteruk · ‎10 Jan 2025

@kel8327

Fixing a fault with 2 working days is the service level agreement between isp's and openreach.

If it takes longer than the 2 days then you can claim autmatic compensation for total loss of service as below

https://www.sky.com/help/articles/auto-compensation

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Discussion topic: Broadband down

Broadband down

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