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Discussion topic: Broadband down

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Avatar for Mike23456
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This message was authored by: Mike23456

Message posted on ‎17 Jan 2026 09:29 PM

Broadband down

ONT has a red light stating LOS

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎17 Jan 2026 09:42 PM

Re: Broadband down

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@Mike23456 that fault requires action by Openreach or City Fibre either call,Sky tomorrow, Alternstively once the Service Checker picks upmthe issuecwhichbcan take an hour it can book an engineer if you follow through the links.

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎18 Jan 2026 06:01 AM

Re: Broadband down

Posted by a Superuser, not a Sky employee. Find out more
@Mike23456 wrote:

ONT has a red light stating LOS

@Mike23456 

Also see this advice link from Sky

https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-... 


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