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Message posted on ‎02 Dec 2025 12:30 AM

Broadband down

Green Orange Green Orange no light

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Message posted on ‎02 Dec 2025 05:24 AM

Re: Broadband down

Posted by a Superuser, not a Sky employee. Find out more

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Hopefully it’s back up and running before 7am. If it’s not, post back in this thread and we can try to offer additional advice.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR

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Message posted on ‎02 Dec 2025 12:32 AM

Re: Broadband down

Mines the same . Planned maintenance? 

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Message posted on ‎02 Dec 2025 12:33 AM

Re: Broadband down

Mine is down too in north devon

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Message posted on ‎02 Dec 2025 12:40 AM

Re: Broadband down

Mine too Weymouth Dorset 

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Message posted on ‎02 Dec 2025 01:04 AM

Re: Broadband down

Mines back up n running, good luck fine people hope it's back on soon

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This message was authored by: Daniel0210 Answer

Message posted on ‎02 Dec 2025 05:24 AM

Re: Broadband down

Posted by a Superuser, not a Sky employee. Find out more

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Hopefully it’s back up and running before 7am. If it’s not, post back in this thread and we can try to offer additional advice.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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