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Discussion topic: Broadband down please help

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This message was authored by Loobs72 This message was authored by: Loobs72

Broadband down please help

 My sky broadband has gone down - power light is only one lit on router. Have rebooted but not worked. Reported the issue online and it said they will send me a new router but I don’t think it’s that as I have a spare router which I tried but it’s the same. Any ideas?

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Broadband down please help

Posted by a Superuser, not a Sky employee. Find out more

@Loobs72 the lack of the wifi light does indicate a hub failure a line issue would have the wifi light still lit and an amber internet light. Sky will want you to try a new hub before escalating your fault to an engineer.

 

This can be frustrating if you are right but you will be compensated if you have a complete loss of service for ore than 2 working days after the report to Sky see Customer Auto-Compensation | Sky Help | Sky.com

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Loobs72
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This message was authored by Loobs72 This message was authored by: Loobs72

Re: Broadband down please help

I phoned sky.  I have to wait for openreach to call me - god know when

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