Broadband dips to 18!!!!

[Barbie1]

For the last 4 months our broadband has dipped to 18 and buffers from 7.30pm to around 10.30pm  every evening. As I have just ceased my Sky TV channels account, I will need the broadband to be more efficient. I have mentioned it before, some months ago, but nothing has been done, not even contacted me at all. At this rate, I will be cancelling my Broadband service too. IAnybody else having this problem?

[Highlinder]

@Barbie1  black or white router from Sky?

[Barbie1]

It is black.

[Chrisee]

@Barbie1 if you had Sky Q boxes for your TV service and have returned thosecwhen you cancelled your Sky service you will have lost the wifi hot spots those boxes privided for your other devices to use. If that applies you ned to replace them with something to imptove wifi in those areas of your home. Sky will sell you a package called Sky. WiFi Max see https://www.sky.com/help/articles/sky-wifi-max or you could buy a third party whole home WiFi system.

[Barbie1]

Thanks for the info,  my account finished on Sunday 6th july, and my broadband has been dreadful for months. I sent the box back today. It is likely I will change providers as they seem to have an awful service for BB!

[Chrisee]

@Barbie1 check the speed to your hub in the servicecchecker in the My Sky app to see if there is an issue there ifvthere is yhecapp should offer help. If it doexnt call Sky. Switching ISP who uses the same line simply mezns the issue moves with you. 

However if the speed to the hub looks OK then the issue is poor wifi in your home. Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

[Barbie1]

I have checked, it says there are no issues, unbelievable. I have just made another formal complaint,  if it is not resolved within a week, I have no other choice but to cancel the account, their service is not acceptable.