Sky Broadband issues during the night

[RickBusby]

Long story short - my Internet keeps going off late evenings & nights when I'm trying to do work. Does Anyone know why this is happening lately as its really affecting my ability to get work done. Yes my wires are connected. No I don't have too many devices connected. The issue is with the broadband service. How can sky resolve this for me as its causing me to lose income.

[Daniel0210]

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@RickBusby wrote:
my Internet keeps going off late evenings & nights when I'm trying to do work. 

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@RickBusby 

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

You mention evenings as well so if you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Remember Sky Broadband is a domestic service so you won’t receive any quicker or extra support if you're wfh.