Broadband cutting off

[PJW13]

At least once sometimes twice a week my broadband cuts out. I have carried out tests via the app, all appears fine/"good". Router switched off, Sky Q (and all mini boxes). Allowed them to reconnect, but Q box constantly advised there is no internet connection.  

Eventually, after a few hours it will automatically reconnect and rectify itself - but same problem will happen a few days later.

[SuperMatt]

Hi there, @PJW13. I'll send you an invite to a private chat shortly and we can help you get this working for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Matt