Just experienced a very unhelpful and upsetting call where the agent (second person I spoke to) insisted he could not solve my issue. I expressed frustration that others at my organisation had this issue fixed, and another forum post [https://helpforum.sky.com/t5/Broadband/Set-Map-T-Disable-Profile/td-p/5194239] appears to indicate this issue was fixed for that user in January 2026. He informed me that, despite this, nobody from Sky could log in to the appropriate router settings for the last two years.
He kept insisting that it was a router issue, rather than what is clearly a line/network level issue relating to IPv4 address sharing with MAP-T. He also insisted that he understood the issue completely, while obviously sticking to a decision tree.
I asked to open a complaint as he wasn't being at all helpful, and he ended the call by saying he would have to arrange a call to follow-up with my complaint in two days' time, saying that "I will call you again in two days to tell you that we cannot resolve the issue".
All this was topped off by me asking to be transferred to loyalty/cancellations as the broadband service was clearly not fit for purpose, and I was informed by an automated voice telling me that nobody from sky was able to speak to me.
This experience has meant that I have been unable to perform my normal work functions, and resulted in a great deal of added stress to my daily life.
If I cannot get this resolved within the next 24 hours I will be forced to refer to the Ombudsman and demand an deadlock letter to exit my contract.
