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Discussion topic: Broadband coverage issues

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Catherine98
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This message was authored by Catherine98 This message was authored by: Catherine98

Broadband coverage issues

‎14 Feb 2024 01:13 PM

Hi, we had our broadband installed and the wifi coverage doesn't reach through the whole house.

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TimmyBGood
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Broadband coverage issues

‎14 Feb 2024 01:37 PM - last edited: ‎14 Feb 2024 01:39 PM

Posted by a Superuser, not a Sky employee. Find out more

@Catherine98 

 

If you subscribe to either Broadband Boost or WiFi Max add-ons then you can claim booster hardware under the WiFi Guarantee or Enhanced WiFi Guarantee respectively: note that Sky won't accept such a claim in the first two weeks.

 

Unfortunately the Wall to Wall WiFi Guarantee is actually no such thing, and doesn't offer booster hardware.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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