Broadband contract

[Christine521]

Values team unable to renew broadband contract as glitch in the system. Being fobbed off by Complaints dept.

Unable to renew on app as well

Being going on since September 

[GD1]

@Christine521  In case you're not aware you're only talling other customers and as such there isn't much we can do in this case.

[Christine521]

Just wanted to know if anyone else has had this problem. 

[JimM1]

@Christine521 Deals are way harder to get especially when trying to do it online is more than likely a NO, and Customer Service may just not have the ability to help override the package/price that you would like!

[Christine521]

Thanks for reply. Accepted package with values team but they cannot activate broadband deal due to glitch. Just wondered if anyone se had this problem?  

[JimM1]

@Christine521 Could be anything, no doubt sky will sort it out!