Sky customer service phone number

[Knowledgeandme]

My payment and contract recently changed to 48 pounds per month this month was 63 can you explain why please

[Daniel0210]

@Knowledgeandme 
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

The breakdown of the bills should tell you. Check the recent one to a previous one and also check the dates they cover; ie more than the usual month. 

[John7775]

Send me phone number for sky  I've been over chaged 

[caesarome]

@John7775 

You are only talking to other customers on here so why do you believe you have been overcharged as the chances are you haven't been. 

Are you new to Sky Broadband ?

Have you made a manual payment and Sky has taken it via whatever payment you have in place on your account ?

[Patricia71]

I moved to sky about 2 months ago y

You said I did not have to do anything you would contact my old provider i have had a letter from them saying in owe them money and my old provider said they have not received any cancellation from sky. I am not happy with ur service could you sort it ASAB.i could not find a phone  number  to contact you.

[JimM1]

@Patricia71 The Forum is NOT sky Customer Service so really you need to give them a call, dial 150 from your landline phone or a sky mobile will also get you to customer service.

See post 4 below for a call us number from the link!

https://helpforum.sky.com/t5/Broadband/Moving-Home/m-p/5080372

[Blackbeauty5]

I need to speak to a person I have no broadband again 

[JimM1]

@Blackbeauty5 As you mention again, did you call them before, it's the same if you have a working landline phone then just dial 150 from it, listen through all the prompts and a NO when they try to direct you to the Forum!

[Blackbeauty5]

I don't have phone only mobile 

[Daniel0210]

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@Blackbeauty5 wrote:

I don't have phone only mobile 

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@Blackbeauty5 

You do have a Sky Talk landline as it's bundled with your broadband package but you have chosen not to connect an actual handset which is fine.

If you buy a cheap handset in the future you only need to plug it in when you need to call Sky (by dialling 150 which is free) if there's an issue.

These are the current methods for contacting Sky, and some will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[JimM1]

@Blackbeauty5 You see that link on post 21, then call us will show you a number!

[Dave469]

Hi need to cancel sky broadband appointment on 15 January 

[Chrisee]

@Dave469 you can possibly do that online by going into the My Orders section of the My Sky app or web site.

[Ma+shan]

I am out of contract need to renew 

[Daniel0210]

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@Ma+shan wrote:

I am out of contract need to renew 

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@Ma+shan 
If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.