Wi fi not connecting

[Gemma63]

For the past couple od days the Internet has been going down but today it has gone off and won't come back on we have tried unplugging it still no luck iv tested it on your site but it's saying its all good

[PaulD28]

I'm having the same issue. It says Internet connected but no WiFi.

[lgf]

same sky not working says no issues!!!!!!!

[Graeme18]

I have same issue apparently all is good but no wi fi 😕 3 days now but was coming back on intermittently but today nothing. Router etc properly connected but no internet, I am wondering if problem with BT line in🤔

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@Gemma63 wrote:
For the past couple od days the Internet has been going down but today it has gone off and won't come back on we have tried unplugging it still no luck iv tested it on your site but it's saying its all good

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[JimM1]

@Graeme18  What is showing on your hub!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

[Graeme18]

Hi yes all lidghts were on as expected if it was working properly, as i said  sky actualy told me they could ping the box, but were aware i had no wi fi as the the sky q box was telling them. The wifi returned last night and is working today so fingers croosed issue is fixed,  but lights on box are exactly the same as when it wasn't working. BT have been doing something on the junction box down the road and i can't help thinking it had something to do with this, as when it was 1st set up i had no internet due to it being given to the wrong line from that box when it was 1st set up  As a point of interest my phone lost 4 and 5g conectivity over same period but is now back.