Broadband constant dropouts

[Db52]

For the last few weeks the broadband connection to my router has been randomly dropping out (middle light on the black router going off / flashing orange / strady orange and then green and back on. Over the past 3 days this has been constant, every 20 to 30 minutes back on turn off again. 

[Chrisee]

@Db52 if your hub is losing a line connection over 10 times a day indicates a fault with the line or a faulty hub. Eithercway you need help from Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Db52.