@Schoee222 check you are signing into the app with the Sky id kinked to your account. The test does fail during periods of very high demand. However you can simply check the connection speed of your Sky hub by looking at its connection stats assuming of course it is connected. The instructions of how to find those are here Find your Sky Broadband router statistics
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
