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Discussion topic: Broadband connection keeps dropping

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This message was authored by Tim118 This message was authored by: Tim118

Broadband connection keeps dropping

Wi-Fi connection keeps dropping and asking all devices for the password (the message pops up on devices saying incorrect password entered. 

Triple checked as the passwords are all correct however I've re-entered them and it connects momentarily before kicking us out again. 

I've rebooted the hub and booster - no different 

 

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This message was authored by Addie15 This message was authored by: Addie15

Re: Broadband connection keeps dropping

Posted by a Sky employee

Hi there, @Tim118. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Broadband connection keeps dropping

Posted by a Sky employee

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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