Broadband connection dropped

[Loukell]

My broadband connection has dropped to 0.5 , looking at history this drop occurred on 9 July - I left it thinking it may sort itself out 

have tried the trouble shooting . Reset router etc . Light in router still on and white and green ticks to say no issues in area etc 

unable to watch streaming channels or open any pages on phones etc . Can anyone offer any advice for other things I can try 

I have contacted help and spent 58 mins waiting to speak to a person - new router being sent but obviously this will take a few days and may not resolve 

TIA

[JimM1]

@Loukell You have to wait and replace the hub once you get it!

[Loukell]

Yep I realise this however just wondered if any one else had similar issues that they had managed to resolve ? Will sky compensate me for additional data o have had to purchase from my mobile phone company ? 

[Daniel0210]

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@Loukell wrote:

Will sky compensate me for additional data o have had to purchase from my mobile phone company ? 

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@Loukell 

Auto compensation only applies when there is a total loss of broadband and/or Talk landline I'm afraid. 

[JimM1]

@Loukell All about the compensation linked below.

Sky Broadband & Talk Automatic Compensation | Sky Help | Sky.com | Sky Help | Sky.com

[Loukell]

But my broadband falls below the guarantee d speeds - it's unusable , not able to watch streaming tv or complete any work ? Surely I should not have to pay for the service ? 

[JimM1]

@Loukell Here also for you all about the speeds etc.

https://www.sky.com/help/articles/broadband-speeds-explained