Broadband connection constantly dropping

[jjcarr93]

 Our broadband connection keeps dropping and reconnecting. I have had someone from open reach come and look, and been supplied with a new router and the issue is the same. I've attached some stats while the connection was active. Any help would be appreciated.

[jamesn123]

@jjcarr93 

What did the Openreach engineer do exactly because your router is showing a major line fault which Openreach should have picked up in the tests. 

[jjcarr93]

He mentioned there was a frayed cable which he repaired. Other than that he said the line was working fine. I guess I will book them to make another visit...

[jjcarr93]

@jamesn123 our broadband connection seems to have stabilised before our engineer visit tomorrow. Can you still see a line fault on our stats? 

[jamesn123]

@jjcarr93 

Its much better but still showing a minor fault.

What did the engineer say yesterday?