Broadband buffering

[Robert146]

Hi my mobile and iPad keep buffering signal being lost no connection no internet I have reset my hub multiple times over the past week but still not resolved the issues  ! Phone and iPad work perfectly when connected elsewhere ie work etc 

[Addie15]

Hi there, @Robert146.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[4glazegirls]

Morning, exactly the same here, TV is buffering every evening for the last couple of weeks and MS Teams is awful. Yet if I work elsewhere the signal is fine..... completed reboot of WiFi hub and extender and performance test doesn't identify any issues. Any thoughts on next steps? Thanks 

[4glazegirls]

Spoiler

Did you get it fixed?

Evening.....did you get it sorted I'm having issues daily at the moment. Cheers 

[Lisa-P1987]

We are still looking to help you Robert146 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[4glazegirls]

@Lisa-P1987 any chance of support too please. My Wifi is getting worse this week. Many Thanks Neil

[Lisa-P1987]

Hi there Robert146 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Pete128]

Hi I am having problems with buffering in an evening as well 

any chance you can have a look as carnt get in touch just so goes round in circles

also have a problem with car charging getting error messages at night lost contact with charger from octopus logs from charger show a solid connection to router 

[RussJamesCox]

Hi, I have buffering issues too. Could someone at Sky help please? I have recently upgraded to super fast and it is considerably less reliable than my previous Sky product. Currently paying more for less. @Lisa-P1987 

[Mr+Flibbles+86]

Hi there @Pete128 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147