Activation today (25/11/24) and no hub received. Have managed to get online using an old router. Rung Customer service 4 times since the hub was due (20/11/24) plus an epic amount of emails to and fro. Totally fed up with Sky's customer service, they never answer the questions asked and tell you they've called and left a message. That message is on their 0800 system, not on my phone number and my phone shows no missed calls!! Still waiting to hear when my hub will be delivered, strangely they have managed to tell me how much and when I will be billed!
Have raised a formal complaint. Unfortunately, snail mail so it'll take a while.
As to my hub, their last message said "wait a reasonable amount of time". It was due 5 days ago!!!
