Broadband buddy won't connect to hub

[nolitimere]

I have searched this forum for answers and it appears Sky were investigating this issue back in September and October, as a priority. And before that, as far back as May 2020. How's that going? I also saw someone mentioned the issue of compensating customers for a service we are paying for which has stopped working. My buddy app lasted a week before failing. What exactly are you doing to resolve this as a 'priority'? 

[Mr+Flibbles+86]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you. 

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[mulp]

Hi,

My Sky buddy app has not worked in a long time. Phone support just told me that they no longer support the service.

regards,

[jamesn123]

Hi @mulp 

Sky do still support buddy currently. Have you recently changed packages or moved home?

[mulp]

Hi,

no I have not moved or changed packages. I've tried 3 times now through support to get this resolved with the last support agent stating it was no longer a supported services. Can you advise on who can actually support this service\issue?

regards,
P

[jamesn123]

Hi @mulp 

I've flagged your post to Sky. Look out for an email or message on the forum. 

[Lisa-P1987]

Thank you for escalating this. We have sent mulp an invite to chat 🙂 

[dmy24]

Hi @mulp we have now closed our chat as we have not at a reply from you in 48 hours. If you still require support please let us know 🙂