Hi, @Adenf.
Can you run the Broadband Test, this can be done either via the MySky App on mobile data or use this link. If it shows a fault you should be able to book an engineer via the app. Also, could you post your Router stats and a 24hr system log? This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#
Otherwise, to discuss your issue further it would be best to call sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone.
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Sky Q UHD 1TB (on ethernet) & Sky Superfast - SR203 router (59mbps downstream, 16mbps upstream - average)
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