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Discussion topic: Broadband booster

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This message was authored by: Charlotte185

Broadband booster

I need a booster but can't find how to get one without ringing up which I'm struggling to get chance to do. I knew I'd need them as I didn't get broadband throughout the house without one before. Anyone know how I can get one? I have WiFi max

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This message was authored by: TimmyBGood

Re: Broadband booster

Posted by a Superuser, not a Sky employee. Find out more

@Charlotte185 

 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Charlotte185

Re: Broadband booster

I either get a good signal or none at all there's no in between really I struggled with my last provider to get one because the speed needed to be below a certain level do you know if it's the same with sky? 
thank you 

This message was authored by: JimM1

Re: Broadband booster

@Charlotte185 Yes, and @TimmyBGood supplied you all the info to click on and read!

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This message was authored by: Charlotte185

Re: Broadband booster

I was only asking! The links didn't answer the question I asked I will be unable to get a booster then as where I can get connected the signal is good so will look elsewhere for broadband then 

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