My wifi says it’s working but isn’t, I’ve done the checks as instructed but no change.

[THP1]

Wifi light ison but no connection to phones or computers. Internet light is out. This keeps happening, I've already had an engineer out and it worked for a week, now it's gone again.

[JimM1]

@THP1 If the Internet light is out then NO Internet!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

[THP1]

Yes, that's fairly obvious. I'm interested in what I do about it. Engineer came out, good for a week, now gone again.