Broadband booster

[Spike+boy]

Hello, i've been on sky broadband for awhile and for the majority it has been fine. However, there are some spots in the house where internet is very poor or i am unable to use it. I have heard you have a broadband booster available, how would i go about receiving this?

[jamesn123 · Accepted solution]

@Spike+boy 

You have to have the Sky Broadband Boost addon for your package

https://www.sky.com/help/articles/broadband-boost?DCMP=emc-skycom:na_boost

Once you have this you need to call and request one

[Spike+boy]

So at the time of buying my sky broadband package I was not informed that I can get a sky booster. I've spoke to sky today and they've informed me that it's an extra £6 a month to buy a sky booster which of course I rejected ...🫣

[Spike+boy]

Also, at the time of buying the sky package for broadband, I didn't think I needed a booster for a system that was working fine on BT and having a signal in my back bedroom. Where are you have my office for work? I didn't think I would need a booster so that never even crossed my mind to think of ordering one over there I would need one...

[Spike+boy]

Of course, is there a way round this, where I can actually buy a booster to encourage the signal in the back bedroom to help me to get a better signal 🤞

[Chrisee]

@Spike+boy You can buy Sky boosters online but they are expensive for what they are and make sure you buy the right type for your hub which will look like a white version of the hub.

Boosters are not always that effective in msny situsationd and there are several alternatives one is to disable the wifi onnthe Sku hub and buy a whole home wifi solution thst runs in acces point mode which are usually far better. 

[TimmyBGood]

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@Spike+boy wrote:

they've informed me that it's an extra £6 a month to buy a sky booster

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Nope: that's the cost of subscribing to the 'Broadband Boost' supplement, one element of which is the option to claim the free loan of one or more wireless boosters.