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Discussion topic: Broadband and streaming down

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This message was authored by: Jodie72

Broadband and streaming down

On my router the internet keeps changing from solid green light to flashing green light and the voice light is a solid amber light. My streaming is advising my WiFi isn't connected 

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This message was authored by: caesarome

Re: Broadband and streaming down

Posted by a Superuser, not a Sky employee. Find out more

@Jodie72 

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start


Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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