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Discussion topic: SM3 broadband dropped

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This message was authored by: fhfhbgg

Message posted on ‎28 Apr 2025 12:55 PM

SM3 broadband dropped

No internet light, orange voice light on router, others green, since 11am, now 1pm.  First drop like this in a year. Can't get through to support on phone, self heal useless.

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This message was authored by: cookiemonsteruk

Message posted on ‎28 Apr 2025 01:01 PM

Re: SM3 broadband dropped

Posted by a Superuser, not a Sky employee. Find out more

@fhfhbgg 

 

If thats Sutton then there does seemto be an issue.  Sky lines are down and so is our ability to escalate

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Message posted on ‎28 Apr 2025 02:04 PM

Re: SM3 broadband dropped

Yes it is Sutton, thanks for your reply.

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Message posted on ‎28 Apr 2025 07:52 PM

Re: SM3 broadband dropped

Support confirmed external issue with line in SM3 at the moment.

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