@Paul88 I'm afraid no one here can tell you how long broadband will be down for, the SLA for Domestic Broadband customers, regardless of circumstances is 2 working days from being reported.
Sky won't be able to give you a timeframe as any network issues are outisde their control.
Are Sky aware you're reliant on broadband for the monitor as ideally you should have a backup of some sort, which Sky don't provide.
As it's a domestic service there is no guarantedd 100% uptime so having a backup service should be something you need to look at.
In relation to your wifes condition have you considered registering with the accessibility team? Support with additional health needs | Sky Help | Sky.com | Sky Help | Sky.com
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
