Broadband and Phone down again.

[Kevcp]

Hi

Back again, my broadband connection is down again, the problem is with the Openreach cabling. The fault was logged on the 10th of May I notified the Sky helpdesk that the problem was in the openreach cabling as this problem occurs about every 6 weeks. The Openreach engineer came to look at the problem on the 14th and confirmed that the fault was indeed with the cabling outside the property. He was unable to fix the problem as he would need traffic lights installed, as the pole is on the side of a busy road. I haven't had any further communication from Openreach. I have again called the helpdesk to ask for an update. After a 30 minute conversation I was told that Sky had no update on the fault and couldn't help me, I have to just wait and see if an engineer turns up. I asked if this could be escalated as the broadband is our communication method our landline and mobiles rely on it due to poor Mobile signals. The helpdesk person spoke to their supervisor and was told that it could not be escalated.

Is there anything else I can do, how long to I wait for the engineer to turn up?

Hopefully someone  on this forum can offer some suggestions.

Thanks

Kevin

[TimmyBGood]

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@Kevcp wrote:

He was unable to fix the problem as he would need traffic lights installed, as the pole is on the side of a busy road.

Is there anything else I can do, how long to I wait for the engineer to turn up?

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For fairly understandable reasons, obtaining clearance for even temporary traffic control and the equipment / personnel to carry it out isn't likely to be speedy.

While Openreach has a national domestic support target of a two working day fix, some jobs inevitable take far longer.

[Kevcp]

@TimmyBGood 

I do understand that, my main problem is the lack of communication. All it needs is a text saying we are still working on this and some idea of when it might be fixed. Openreach also haven't updated Sky.

Thanks

Kevin

[TimmyBGood]

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@Kevcp wrote:

Openreach also haven't updated Sky.

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That would be fairly typical, and without information from Openreach the ISP has literally nothing to tell you.

[TimmyBGood]

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@Kevcp wrote:

All it needs is a text saying we are still working on this and some idea of when it might be fixed.

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There's simply no way for an ISP to know that.

[Kevcp]

@TimmyBGood 

My main gripe is that this is the third time that I have had this problem, Openreach don't want to replace the old aluminium cable with copper as at some point in the distant future we will be upgraded to fibre to the property.

Communication is a great thing.

Regards

Kevin

[TimmyBGood]

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@Kevcp wrote:

Openreach don't want to replace the old aluminium cable with copper as at some point in the distant future we will be upgraded to fibre to the property.

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As I just mentioned in another post, the Openreach target to have 80% of UK addresses (all the 'commercially viable' locations) within reach of FTTP is by the end of 2026.

They certainly don't want to be stringing new copper where they can possibly avoid it, even to strip out CCA.

[TimmyBGood]

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@Kevcp wrote:

Communication is a great thing.

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For a leased-line outage you could hope to get daily updates from a case manager, but then you'd be paying about ten times more in monthly subscription for that.  Unfortunately the amount we're all prepared to fork out for a domestic broadband connection just can't cover such things.

[Kevcp]

Thanks for your latest post,

There is no current plan to update my exchange as it has a small number of users which is quite understandable. 

I will just have to sit back and wait for the Traffic lights and engineer to arrive, for completeness I will update this post when my fault is fixed.