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This discussion topic has been answered Discussion topic: Broadband activation too long

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This message was authored by: AmyHunter

Broadband activation too long

Ive signed up for broadband but i wont have it until 7 may, why is it taking so long? Can i have it earlier otherwise i will cancel during cooling off period. Thanks, amy 


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This message was authored by: daveNOS Answer

Re: Broadband activation too long

Posted by a Superuser, not a Sky employee. Find out more

@AmyHunter There is a mandatory minimum 10 working day lead time and that is set by OfCom, no provider who uses the Openreach network can get around that and install quicker, obviously it can be longer than that if Openreach are busy in your area. 

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This message was authored by: daveNOS Answer

Re: Broadband activation too long

Posted by a Superuser, not a Sky employee. Find out more

@AmyHunter There is a mandatory minimum 10 working day lead time and that is set by OfCom, no provider who uses the Openreach network can get around that and install quicker, obviously it can be longer than that if Openreach are busy in your area. 

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This message was authored by: AmyHunter

Re: Broadband activation too long

Thank you for the info, I wasn't aware, will stick with it then 🙂 

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