@Amy89_m if your line is down using a mobile connection log into the My Sky app go to the Status check area and see if it tells you if Sky are aware of an issue affecting your line. If thry arent call them to report the fault so they can get it checked.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
