Broadband Speed

[dawny224]

We were told that our speed would be a guaranteed 609mbps when we moved over. But unfortunately we have not had this. The speed isn't bad but it's nothing like the speed we were told / expecting. Could this be looked at please? I have random screen shots of the actual speed but I will be monitoring this daily from now on. Thank you. 
Dawn Phillips 

[caesarome · Accepted solution]

@dawny224 

If you want this investigated then as we are customers here you will need to call

Sky on 150 from your landline or Sky mobile phone.

[JimM1]

@dawny224 Look at your speed checker, broadband and then the > to expand and see the connection recorded by sky, there is a 30 day history, and that is what sky goes bye!

https://www.sky.com/servicechecker