Wifi issues

[David3111]

Hi Over the last few days we are getting intermittent internet connections.  It seems more than usual.  WiFi test is not true to what is available on mobile or ps5 connection. Nothing has been moved or changed in the set up.  Please advise 

[JimM1]

@David3111 Depends on what test you are doing, is it this one below!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).