Broadband/Sky 'Service Identifier'?

[geradra]

Can anyone please tell me where my Broadband (or is it Sky) "Service Identifier" is located?

[Chrisee · Accepted solution]

@geradra if you are looking to switch to another isp this page should help https://www.sky.com/help/articles/switching-broadband-provider-switch-to-another-provider

[geradra]

 Thanks Chrisee for the info,

Below are the details that I`m actually being asked for, but I can`t see anything related to *Service Identifier?:

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Are you switching from a previous provider?

If yes,
Who is your current provider? i.e. SKY, Virgin Media etc.
What is your account number for your current provider? ************
What is your *Service Identifier - e.g. VFS10252272 ? This is the question that has me stumped. I can`t find similar in my acct details?
What is your current landline number, if applicable? 01***********

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[TimmyBGood]

@geradra 

Who is asking for this information?

It's not something customers are typically expected to know, and I don't think it appears on Sky account information or billing details.

ISP customer support staff can probably look it up, because it's unique to the wholesale service currently supplying the address.

[Me134]

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@geradra wrote:

 Thanks Chrisee for the info,

Below are the details that I`m actually being asked for, but I can`t see anything related to *Service Identifier?:

----------------------------------------------------------------------------------------------------------------------------------------------------------------

Are you switching from a previous provider?

If yes,
Who is your current provider? i.e. SKY, Virgin Media etc.
What is your account number for your current provider? ************
What is your *Service Identifier - e.g. VFS10252272 ? This is the question that has me stumped. I can`t find similar in my acct details?
What is your current landline number, if applicable? 01***********

---------------------------------------------------------------------------------------------------------------------------------------------------------------

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Does it actually stop you from proceeding (is it a necessary field)? Account number and telephone number plus your name & address details should be more than enough.

[geradra]

Hi TBG,

It was actually Vodafone who asked in an email they sent to me. I chatted with Vod today, but oddly they never mentioned the need for the Service Identifier.

Thanks for your assistance.

[geradra]

Hi Me134,

Like you, I thought that Account number, telephone number plus my name & address was adequate.

Seemingly though, it doesn`t and isn`t preventing me from proceding, as I chatted with Vodafone tonight and they oddly never mentiontioned the Service Identifier aspect.

So no, seemingly Service Identifier is unimportant to them.

Thanks for taking the time to assist.

geradra

[Me134]

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@geradra wrote:

Hi Me134,

Like you, I thought that Account number, telephone number plus my name & address was adequate.

Seemingly though, it doesn`t and isn`t preventing me from proceding, as I chatted with Vodafone tonight and they oddly never mentiontioned the Service Identifier aspect.

So no, seemingly Service Identifier is unimportant to them.

Thanks for taking the time to assist.

geradra

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I did wonder whether the Service Identifier field is aimed at business accounts rather than domestic ones, and they just use a generic catch-all form. Sounds odd as it only confuses customers but in the past I have seen similar from companies in other fields.