Broadband Shield not working

[Mickyboy3]

Anyone know how to turn off broadband sheild on sky max ?

[shaunc1988]

I am also having this same issue, i have sky max and everytime i try access the broadband shield the settings appear for a split second then i get the same error messge "we're sorry - there has been a problem. This is preventing me from access stuff on my work laptop so i need to be able to turn this off.

[Jsumuk]

I'm also only able to get to a page displaying am error message 'we're sorry - there has been a problem, please try again', with an option to click 'please try again' that simply refreshes the page, briefly showing the shield page for a second before bringing up the same error message. Any known fixes for this?

[shaunc1988]

Yeah only way to fix if to get support to turn off the shield for you,  just call them up and explain.