Broadband Shield Error

[mdutfield]

When trying to access Broadband Shield while logged in with my SkyID, I get the following error: 

This occurs when using either the Mobile App or from a browser. Is there a way to get this resolved?

[Highlinder]

@mdutfield  Give Sky a quick call and see if they are able to access this for you. If they are unable to get in then they will have to escalate it higher up to see what is happening and resolve this for you.

[KevNewMedia · Accepted solution]

Hi @mdutfield 

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team, and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @mdutfield  an invite to chat.