Wi-fi not working

[Rob0406]

Wolverhampton as well 

[sianmichaela]

Same in B14 and now it's saying the broadband service checks are unavailable! 

[LillyC1]

Sky insisting no issue on the phone - terrible customer service 

[caesarome]

@Rupinder 

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[GD1]

@Joshmcwhirter   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[GJ1701]

Broadband down in DY2 as well 

[Allie7]

So annoying when you have Sky Glass 

[Sophie175]

Orange light on internet no services working 

[sianmichaela]

Unfortunately the diagnostics are down too - when you click test my broadband (it's saying green no problems) it then can't complete the checks and they are unavailable so no way to report the fault. 40min+ queue on the phone.

[GD1]

@GJ1701   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Joshmcwhirter]

We have tried all the normal stuff and considering new people are currently adding posts every second and updating old posts, this suggests it's a problem with Sky. Not my set up. 

[Nickyjs]

SKY GET YOUR ACT TOGETHER - WE ALL HAVE NO INTERNET - seriously bad customer service 

[JacquelineAu]

I would like to know what happen to the Sky Internet, it is not working since 15 mins ago. I try to reset the plug and restart, seem not function. I need help 

[Lorena2]

No, i can't believe that. A full city and they're saying everything is working ok?

plus their checkers have somehow stopped working now..

[Mrsbeav]

Down in dy8 too