No internet

[Robin5206]

Everything comes up as working ok but still not working

[Harv21]

No WiFi 

[Samj2]

Ours is out as well. WV4. Called sky 40 min wait for answeras really busy

[caesarome]

@Harv21 

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Andyrw]

Lost internet in B65, sky broadband checker also reporting as unavailable

[Jayc3]

Iv done all the checks and it says it's working but my broadband isn't working 

[LB123451]

No internet in B68 and broadband checker not available on Sky website . 

[Deb132]

I'm in WR3 Worcester no Sky WiFi anyone else 

[GD1]

@JacquelineAu  Your post has been moved from the accessibility board as this is not a Sky Accessibility services related issue

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Nutspice]

We are WR too ao thought it was me.

[caesarome]

@JacquelineAu 

If you are in the Birmingham area then there appears to be an outages as this forum is being flooded by posts from others with the same issue.

[caesarome]

@Jayc3 

There appears to be an outages in the Birmingham area at present.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Katej0510]

Same in B62

[GJ1701]

Tried all tests. Still no internet.

[Tee03]

Wifi not working in Birmingham. Was watching tv and it just dropped out suddenly.

I have carried out testing on Sky site, they say no issue. There clearly is because others are reporting the same issue.

Please can this be resolved as soon as possible.

Thank you