Wi-fi not working

[skytec]

Out in Wolverhampton WV4 too. Waiting for someone at Sky to answer my call

[JoJoC]

B47 has gone 

[Rupinder]

Broadband down. Rebooted to no effect. 

[JonnoR1]

Mine is down also B69

[Kaz97]

Pain in the **bleep** when you've got sky glass 🤬

[GinaRose]

Down here to b43 

[Luulabelle]

All my service checkers say everything is fine?!? 🤦🏻‍♀️

[Maialuisa]

WiFi isn't working in b18

Tried rebooting nothing is working but on app it says everything is working 

[Rjn33]

Mine too!

[Luulabelle]

Same in b90.

[Dave987654321]

The internet is down on your system. It's clearly a large problem as there are countless people experiencing the same.

2 green lights (power and Wi-Fi), 2 amber lights (internet and voice).

Please update your website to show that there is an outage and give us an idea of:

a. What the problem is.

b. How was it caused.

c. How long it will be?

Thank you.

[Daniel0210]

@Dave987654321 
In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (Remember it doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

[RK30]

Same B43. This is like the third time within few months and sky says there's no issue 

[rdlwonderlust]

Also here B14. My service checker doesn't even work anymore. Sky not yet acknowleging a major outage in WM...

[Dave987654321]

Thank you for your reply.

I have tried the usual disconnect, leave the power off for 60 seconds blah blah.

Nothing.

I do not have a landline so will contact them another way.

Cheers.